Engagement in High Reliability Organizing (HRO): The Individual Matters

Daved van Stralen, MD, FAAP, Sean D. McKay, Thomas A. Mercer, RAdm, USN (Retired)

Abstract

Understanding and engagement have a strange relationship with a situation. We fit the situation into our understanding, then use the situation to extend our understanding. We do this through engagement. Engagement is what bridges the gaps between objective knowledge and subjective experience. The situations we engage in are moving toward disorder. Engagement creates structure as it generates information. However, this is information in flux, meaning that engagement constantly updates our information as we continually revise our understanding—information changes in salience, meaning, and relevance. Effective engagement relies on attitudes, values, and reciprocal decision-making. Up close and engaged, the fog of war is the starting point for creating the structure.

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Corresponding Author
Daved van Stralen, MD, FAAP

Daved van Stralen, MD, FAAP 
Associate Professor, Pediatrics 
Department of Pediatrics 
Loma Linda University School of Medicine 
11175 Campus Street 
CP-A1121 
Loma Linda, CA 92350 
Email: DVanStra@llu.edu 

Sean McKay  Executive Partner / Director, Disruptive Rescue & Austere Medicine 

Sean D. McKay
Executive Partner / Director, Disruptive Rescue & Austere Medicine
Element Rescue – Response Solutions within Nonlinear Complex 
Environments
Greenville, South Carolina, United States

Thomas A. Mercer  Rear Admiral  United States Navy (Retired) 

Thomas A. Mercer 
Rear Admiral
United States Navy (Retired)

Disclosures:

No author has professional or financial relationships with any companies that are relevant to this study. There are no conflicts of interest or sources of funding to declare.

Acknowledgments 

  • Karl Weick, Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology, Emeritus, University of Michigan 
  • Ronald D. Stewart, Professor, Emergency Medical Services, Dalhousie University, Nova Scotia, Canada
  • Raymond Novaco, Professor, Psychology and Social Behavior, School of Social Ecology, University of California, Irvine, California
  • William J. Corr, Captain II, Los Angeles City Fire Department, retired
  • Steve Papenfuhs, Insight Training Strategies
  • Errol van Stralen, Ancora Education
  • John D. Pepe, Author, Attorney
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